Shipping policy
Shipping Policy – A NEW CREATURE
Thank you for shopping with A NEW CREATURE. We are committed to getting your order to you as quickly and safely as possible.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped using the shipping method selected at checkout.
During high order volumes, product launches, or holidays, processing times may be slightly extended.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and the shipping carrier. Estimated delivery times typically range from 3–7 business days within the United States.
Delivery delays can occasionally occur due to factors outside of our control, including weather, carrier delays, or high shipping volume.
Shipping Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number. Tracking information usually becomes active within 24 hours.
Incorrect Shipping Addresses
Please ensure your shipping address is correct before completing your purchase. A NEW CREATURE is not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your address, please contact us immediately at A.New.Creature.LLC@gmail.com.
Lost or Stolen Packages
A NEW CREATURE is not responsible for packages lost or stolen after they have been marked as delivered by the shipping carrier. If you believe your package was lost during transit, please contact the shipping carrier directly or reach out to us for assistance.
International Shipping
At this time, A NEW CREATURE primarily ships within the United States. If international shipping becomes available, customers will be responsible for any customs fees, duties, or taxes required by their country.
Contact Us
If you have any questions regarding your order or shipping, please contact us:
A NEW CREATURE LLC
302 E Magnolia Ave Midland, TX 79705
A.New.Creature.LLC@gmail.com
+1 (432) 288-1551